Terms of Service

These Terms of Service govern your use of lugvora.com and any purchase you make from us. By using our website or placing an order, you agree to these terms.

Lugvora is a trading name of JOVI DIGITAL LTD, a private limited company registered in England and Wales under company number 17133346, with its registered office at Civic House, 156 Great Charles Street Queensway, Birmingham, England, B3 3HN.

This policy does not affect your statutory rights.

Who We Are

Lugvora is a trading name of JOVI DIGITAL LTD, company number 17133346, registered in England and Wales, registered office Civic House, 156 Great Charles Street Queensway, Birmingham, England, B3 3HN. Contact: contact@lugvora.com, +44 20 7341 6333.

Eligibility

You must be at least 18 years old, or have permission from a parent or guardian, to place an order with us.

Products and Descriptions

We take care to describe our products accurately, including dimensions, materials and features. Product images are intended to represent the item faithfully, but colours may appear differently depending on your screen.

Airline cabin dimensions quoted on our website reflect the requirements published by the relevant airlines at the time of writing. Airlines can change their baggage rules at any time, so we recommend checking your airline's current allowance before you travel. Product dimensions are stated for the item itself and do not include the contents once packed.

Prices and Payment

All prices are shown in pounds sterling (GBP) and include applicable taxes unless stated otherwise at checkout. Delivery charges are shown separately before you complete your order.

We accept the payment methods displayed at checkout. Payment is taken when your order is placed.

We make every effort to keep pricing accurate. If we discover an obvious pricing error after you order, we will contact you to confirm whether you wish to proceed at the correct price or cancel, and we will refund you in full if you cancel.

Orders and Contract Formation

Your order is an offer to buy. A contract is formed only when we send you a dispatch confirmation email. We may decline an order where the item is unavailable, where we identify a pricing or description error, where we are unable to obtain payment authorisation, or where we suspect fraudulent activity.

Delivery

Delivery options, costs and estimated timeframes are set out in our Shipping Policy, which forms part of these terms.

Returns, Cancellation and Refunds

Your right to cancel, return items and receive refunds is set out in our Refund and Return Policy, which forms part of these terms and does not affect your statutory rights.

Acceptable Use

You agree not to use our website for any unlawful purpose, to attempt to gain unauthorised access to our systems, to interfere with the operation of the site, or to copy, scrape or reuse our content without permission.

Intellectual Property

All content on this website, including the Lugvora name, logo, product photography, text and design, is owned by or licensed to JOVI DIGITAL LTD and is protected by intellectual property law. You may not reproduce it without our written consent.

Liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under English law or under your rights as a consumer.

Subject to the above, we are not liable for losses that were not foreseeable at the time the contract was formed, or for loss of profit, business or opportunity where you are not using our products as a consumer.

Events Outside Our Control

We are not responsible for delays or failures caused by events outside our reasonable control, including carrier disruption, extreme weather, industrial action, or interruptions to public infrastructure or communications networks.

Governing Law

These terms are governed by the laws of England and Wales. If you are a consumer resident in the European Union, you also benefit from any mandatory consumer protection provisions of the law of your country of residence. Disputes may be brought before the courts of England and Wales, and consumers may also bring proceedings in their country of residence.

Changes to These Terms

We may update these terms from time to time. The version published on this page at the time you place your order is the version that applies to your purchase.

Contact Us

Email: contact@lugvora.com
Phone: +44 20 7341 6333
Customer support hours: Monday to Friday, 9:00 to 18:00 GMT
Response time: we aim to reply within 24 business hours

Registered business address:
JOVI DIGITAL LTD
Civic House, 156 Great Charles Street Queensway, Birmingham, England, B3 3HN