Privacy Policy

This Privacy Policy explains how Lugvora collects, uses, shares and protects your personal information when you visit lugvora.com or place an order with us.

Lugvora is a trading name of JOVI DIGITAL LTD, a private limited company registered in England and Wales under company number 17133346, with its registered office at Civic House, 156 Great Charles Street Queensway, Birmingham, England, B3 3HN.

This policy does not affect your statutory rights.

For the purposes of the UK GDPR and the EU GDPR, the data controller is JOVI DIGITAL LTD, Civic House, 156 Great Charles Street Queensway, Birmingham, England, B3 3HN. You can contact us about any privacy matter at contact@lugvora.com.

Information We Collect

Information you give us: name, billing and delivery address, email address, phone number, payment confirmation details, order history, and any information you include when you contact customer support.

Information collected automatically: device and browser type, IP address, time zone, referring pages, and information about how you browse and interact with our store, collected through cookies and similar technologies.

We do not store your full card details. Payments are processed by our payment providers, including Shopify Payments and PayPal, who handle card data under their own security standards.

How We Use Your Information

• To process, fulfil and deliver your orders, and to handle returns and refunds
• To send order confirmations, dispatch notifications and tracking updates
• To provide customer support and respond to your enquiries
• To send marketing emails, where you have given consent, which you can withdraw at any time
• To detect, prevent and investigate fraud and misuse of our store
• To improve our products, website and customer experience
• To comply with our legal, tax and accounting obligations

Legal Bases for Processing

We process personal data on the following legal bases: performance of a contract when we fulfil your order; consent for marketing communications and non-essential cookies; legitimate interests for fraud prevention, security and improving our service; and legal obligation where we must retain records for tax and accounting purposes.

Sharing Your Information

We share personal data only with parties who need it to deliver our service, including:

• Shopify, which hosts our online store
• Payment providers, to process transactions securely
• Shipping carriers and fulfilment partners, to deliver your order
• Email and analytics providers, to send transactional messages and understand site usage
• Professional advisers and authorities, where required by law

We do not sell your personal information.

International Transfers

Some of our service providers are located outside the United Kingdom and the European Economic Area. Where personal data is transferred internationally, we rely on appropriate safeguards such as UK adequacy regulations, EU adequacy decisions or Standard Contractual Clauses.

How Long We Keep Your Data

We keep order and transaction records for a minimum of six years to meet UK accounting and tax requirements. Marketing contact data is kept until you withdraw consent. Support correspondence is kept for up to three years.

Your Rights

Under the UK GDPR and EU GDPR you have the right to access your personal data, to have inaccurate data corrected, to request erasure, to restrict or object to processing, to data portability, and to withdraw consent at any time.

To exercise any of these rights, email contact@lugvora.com. We will respond within one month.

If you are not satisfied with our response, you have the right to complain to the UK Information Commissioner's Office at ico.org.uk, or to your local data protection authority in the EU.

Cookies

We use cookies that are strictly necessary for the store and checkout to work, together with analytics and marketing cookies that are only set with your consent. You can manage or withdraw your cookie preferences at any time through the cookie settings on our website or through your browser settings.

Children

Our store is not directed at children. We do not knowingly collect personal information from anyone under 16. If you believe a child has provided us with personal data, contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The current version is always published on this page.

Contact Us

Email: contact@lugvora.com
Phone: +44 20 7341 6333
Customer support hours: Monday to Friday, 9:00 to 18:00 GMT
Response time: we aim to reply within 24 business hours

Registered business address:
JOVI DIGITAL LTD
Civic House, 156 Great Charles Street Queensway, Birmingham, England, B3 3HN