Shipping Policy

At Lugvora we aim to process and deliver every order quickly and reliably.

Lugvora is a trading name of JOVI DIGITAL LTD, a private limited company registered in England and Wales under company number 17133346, with its registered office at Civic House, 156 Great Charles Street Queensway, Birmingham, England, B3 3HN.

This policy does not affect your statutory rights.

Shipping Destinations

We ship worldwide. The destinations available to you are shown at checkout and may vary depending on your delivery address, product availability and carrier services.

Order Processing Time

Orders are usually processed within 1 to 2 business days after the order is placed. Orders placed after 18:00 GMT, or on a weekend or public holiday, normally begin processing on the next business day.

During peak periods, promotions, high-demand seasons, carrier disruption or circumstances outside our reasonable control, processing times may be longer. If we expect a significant delay we will contact you by email.

Delivery Options, Costs and Times

Service	Cost	Estimated delivery
Free Standard Delivery	Free on all orders	4 to 9 business days
Express Delivery	£7.80	2 to 4 business days

Estimated delivery times include processing time and are counted in business days, which exclude weekends and public holidays. Delivery estimates are provided for guidance and are not guaranteed unless expressly stated at checkout.

The exact shipping cost for your order is calculated and displayed at checkout before you complete your purchase.

Customs, Duties and Taxes

Orders delivered within the United Kingdom are not subject to import duties.

For deliveries outside the United Kingdom, customs duties, import taxes or other local charges may apply depending on the destination and applicable regulations. Where these charges are collected at checkout, this will be shown to you before you complete your order. Where they are not collected at checkout, they may be charged by customs authorities, the carrier or a local delivery provider, and are the responsibility of the customer. Customs procedures may also affect delivery times.

Tracking Your Order

Once your order has been dispatched you will receive a shipping confirmation email with a tracking number and, where available, a link to follow your delivery. Tracking information can take up to 48 hours to update after your parcel is handed to the carrier.

Delivery Address

You are responsible for providing a complete and accurate delivery address at checkout. We are not responsible for failed deliveries, delays or additional costs caused by incorrect or incomplete address information provided by the customer.

If you spot an error in your address after ordering, contact us at contact@lugvora.com as soon as possible. We cannot guarantee that changes can be made once an order has been processed or dispatched.

Failed, Refused or Unclaimed Deliveries

If a parcel is returned to us because it was refused, left unclaimed, or because an incorrect or incomplete address was provided, we will contact you to arrange the next steps. Additional shipping charges may apply if the parcel needs to be sent again. Any refund issued in these circumstances will be handled in line with applicable law and our Refund and Return Policy.

Lost, Delayed or Damaged Parcels

If your order is significantly delayed, appears to be lost, or arrives damaged, contact us at contact@lugvora.com with your order number and photos where relevant. We will investigate with the carrier and put things right in accordance with your legal rights.

Under the UK Consumer Rights Act 2015, goods remain our responsibility until they are delivered to you.

Contact Us

Email: contact@lugvora.com
Phone: +44 20 7341 6333
Customer support hours: Monday to Friday, 9:00 to 18:00 GMT
Response time: we aim to reply within 24 business hours

Registered business address:
JOVI DIGITAL LTD
Civic House, 156 Great Charles Street Queensway, Birmingham, England, B3 3HN